Cancellation Policy

Last updated: 16 April 2026

At Explore Koggala, we understand that travel plans can change. We aim to be as flexible as possible while ensuring our local guides and resources are respected.

Guest Cancellations

7+ days before tour: Full refund
3–6 days before tour: 50% refund
Less than 48 hours: No refund
No-show: No refund

How to Cancel

To cancel your booking, please contact us via email at info@explorekoggala.com or via WhatsApp with your booking reference number.

Company Cancellations

In the unlikely event that we must cancel a tour due to extreme weather, safety concerns, or unforeseen circumstances, you will receive a full refund or the option to reschedule at no additional charge.

Rescheduling

Bookings may be rescheduled free of charge if requested more than 48 hours before the tour date, subject to availability.

Refund Processing

Approved refunds will be processed within 7–10 business days to the original payment method.